1. Our commitment to privacy
2. Types of personal information we collect and hold
The types of personal information we collect and hold will vary depending on your dealings with us and the products, services and benefits we provide to you, or a request or inquiry you may make in relation to such products, benefits and services. This information may include any or all of the following:
Name, address(es), telephone number(s) and other contact details;
Your credit card and/or payment details;
Vehicle details including registration, model, colour, history and any additional information need to provide our services and products to you;
Transaction details relating to your use of our products, services or benefits;
Your social media preferences;
Location data; and
Any preferences you tell us about or any other information that you provide.
We may collect and hold sensitive information to allow us to provide our services more effectively to you.
3. Website cookies and digital services
Information is also generated and collected whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our websites also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled manually by you if you wish. Please note that if you do disable this, not all functionality on our websites will be available to you.
4. Why we collect and hold personal information
Generally, we collect, hold and use personal information about you to provide a range of products, services and benefits to you relating to their motoring and related lifestyle needs.
We also collect personal information to assist in identifying ways in which we can serve you better, such as providing our products and services to you more effectively, statistical business analysis and to assist our internal administration and operations including but not limited to accounting, risk management, record keeping, archiving, systems development and testing, marketing, and staff training.
Some of the information we collect is for the purpose of improving our interaction with you and your involvement with us.
5. Storage and protection of personal information
We store personal information in a combination of secure computer storage facilities and paper-based files and other records. We have taken steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.
While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the Internet or electronically is always 100% secure. Sending and receiving information over the Internet is at the user’s risk. However we will take all reasonable steps to ensure your data is used and stored securely once we received it.
7. How we use and disclose personal information
We may use and disclose your personal information for a variety of purposes in connection with providing services to you and in relation to our business operations. These may include:
Processing and administering all your dealings with us;
Providing you with the products and services you have requested from us;
Developing processes, products, services and benefits to better meet your needs;
We may also use your personal information to offer or provide you with loyalty benefits, discounts or other information about such schemes that may be operated by us or third parties. This includes:
Obtaining details about how you acquire and use our products, services and benefits;
Rewarding you for utilising our products and services through mechanisms such as discounts, general products, special pricing offers and prizes; and
Direct marketing to you.
We may provide your personal information to our franchisees, agents, business partners, contractors or related companies for the purposes of, or in connection with, the supply of products and services to you and for the same purposes above.
At times, we use tools that enable us to identify the online sources of the telephone sales enquiries that we receive. The information we collect through these tools includes the time and date of the call, the geographical location of the call, the telephone number of the caller (unless withheld), device identification information of your mobile phone, and the IP address of the device the caller used to arrive at our website. The collection of this information helps us to determine the effectiveness of our services and marketing campaigns.
If we do not collect information in the ways described above, we may not be able to let you know about our products and services in the most effective way.
6. Access to, and correction of, personal information
We will take reasonable steps to make sure that the personal information we collect, hold, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us via the contact details listed below to update your personal details.
In the first instance, we will ask you to provide some of identification, such as your driver’s licence, to ensure that you have the right to access the information.
7. Contacting us
53 Alex Avenue
Moorabbin, VIC 3189
You can also telephone us on (03) 9555 1983, or email us at